Get in Touch With Us
Thank you for visiting. Whether you have a question, a suggestion or simply want to share your thoughts, we are glad you found your way here. This page explains the best way to reach us, what to include in your message and what you can expect once you have written to us.
How to Reach Us
The quickest and most reliable way to contact us is by email. Please write to info@chasewater.org.uk and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects. Some common reasons people get in touch include:
- Spotting an error: if something on a page looks out of date or incorrect, let us know which page and what you noticed.
- General questions: if something is unclear, we are happy to explain it in plain terms.
- Feedback: tell us what you find useful and what could be better.
- Partnership or media enquiries: share a short outline of your idea and how to reach you.
- Website issues: if a page will not load or a link is broken, a quick note helps us fix it.
Helping Us Help You
To get a clear answer as quickly as possible, it helps to include a short subject line, the web address of the page you are writing about (if relevant) and as much detail as you feel comfortable sharing. Please avoid sending passwords, bank details or other sensitive personal information by email. We will never ask you for these.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays, it may take a little longer. If your message needs input from more than one person, we will let you know that we are looking into it and follow up once we have a full answer.
Your Information
Any details you send us are used only to respond to your message. You can read more about how we store and protect personal information in our Privacy Policy. For the rules that apply to using this website and its content, please see our Terms of Use.
A Final Word
Every message we receive helps us improve. Even a single sentence pointing out a typo makes a difference, so please do not hesitate to write. We look forward to hearing from you and appreciate you taking the time to get in touch.